Faq's

Do you ship internationally?

No we do not ship internationally at this stage.

Do you accept returns or exchanges?

We do not accept returns for change of mind. However if you have purchased the wrong size and wish to exchange it for the correct size please email us at ripzcollective@gmail.com

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and still have all original tags attached and have no visible signs of wear, make up, scents, or marks.

Do you deliver to PO Boxes?

No we do not deliver to PO Boxes at this stage.

What payment methods do you accept?

We accept VISA, Mastercard, AMEX, Shop Pay, Apple Pay, Google pay, PayPal, Afterpay and Zip Pay.

What should I do if I receive a faulty or incorrect item?

If the product you receive is faulty or incorrect please email us at ripzcollective@gmail.com

Please include photos of the fault, description of the fault, your order number and your contact details.

When will my order be shipped?

Please allow 1-2 business days from your date of purchase for your order to be shipped.

Still haven’t found what you're looking for?

Please email us at ripzcollective@gmail.com with your enquiry, please include your first name, last name, order number (if applicable) and any questions you have.

 

Afterpay FAQ

What is Afterpay?

Afterpay allows you to purchase from Ripz Collective online store and pay later in 4 easy interest-free instalments.

 

How does Afterpay work?

To pay with Afterpay:
  • Add your items to the cart

  • Select Afterpay as the payment option at the checkout

  • Signup or use your existing Afterpay account

  • Once approved, we will despatch your order

 

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

No, there is no order limit, however the maximum amount you can spend on afterpay is the limit afterpay has given your personal account.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at http://www.afterpay.com/terms

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks. 

How do I sign up for Afterpay?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Afterpay?

Ripz Collective will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy

 

Zip Pay FAQ

What is Zip Pay?

Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later. No upfront payments and interest free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. Easy as.

How does it work?

Apply in moments and get approved for up to $1000 on the spot. Once approved, start shopping online and instore, wherever you see Zip at checkout. That's it - your purchase is all yours, with nothing to pay today. Interest free always.

How do repayments work?

Your first payment won't be due until the end of the next month. When you open your account, we’ll set up a monthly payment of $40 (or less if the amount you owe is under $40). This will come from your linked debit card on the last day of each month and run until your purchases are paid off.

Finally, if there’s nothing owing on your account, there’s nothing to pay. Your account simply remains active until you’re ready to make a purchase.

Am i eligible for Zip Pay

To be eligible to apply for a Zip Pay account, you need to:
  • Be an Australian citizen or permanent resident
  • Be at least 18 years of age
  • Have a valid Facebook or PayPal account, in your own name
  • Have a valid debit card, in your own name
  • Have not declared bankruptcy or insolvency

What are the fees

Zip Pay is 100% interest free, always. There’s a $6 monthly account fee, this monthly fee is waived if your closing balance is paid by the due date. No balance, no fee. And you’ll pay nothing upfront - there are no set up fees and no hidden charges.
If you don't meet your minimum monthly repayment, a $5 late fee may apply. That’s it.

How do refunds work?

Start by contacting us on ripzcollective@gmail.com, if your refund is approved we will process the refunded amount which will appear back in your Zip account. If a refund puts your Zip account in credit, you can contact Zip to have the amount refunded to your bank account instead. Or, simply use it for your next purchase.
For more Zip Pay FAQ’s please visit https://help.zip.co/hc/en-us 

Please see full Ts & Cs at https://zip.co/terms

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